Email us and we will reply within 2 business days:
What to include
- The email address on your Rally account
- Your device and OS version, for example iPhone 13, iOS 18
- What you expected to happen, and what happened instead
Help with Rally
Something broken, a score that will not confirm, or a question about your account? Write to us and a human will answer.
Contact us
Common questions
My match is stuck waiting for confirmation
- A match only counts once your opponent signs it off. Until they do, it stays pending and does not move either rating.
- If your opponent has not confirmed, ask them to open Notifications in Rally and approve it there.
My rating did not change
- Ratings move only on confirmed matches, and each sport carries its own separate rating.
I want to report or block someone
- Open the profile or the piece of content, tap the menu, and choose Report or Block. Reported content is reviewed and blocked users can no longer reach you.
I cannot sign in
- Use the same method you signed up with. If you used Google, use Google rather than a password.
- Still stuck? Email us from the address on the account and we will sort it out.
Deleting your account
You can delete your Rally account and its data from inside the app: Settings → Delete Account. If you cannot reach the app, see the account deletion page for the email route.